REFUND POLICY

If for any reason you want to return your device for a refund, some things to consider are:

• You must send an email to info@neuraltrainer.com to begin the return / refund / exchange process. Please do not return the device and expect a refund or exchange without prior approval. We will not accept a return, issue a refund or change anything until we approve it.
• The device must be in good working order. If the device is damaged, destroyed, opened, altered or by any other misuse, we reserve the right to deny a full refund.
  Returns / refunds will be for the cost of the device. We do not reimburse the shipping cost and all costs associated with clearance and / or customs will be deducted from the total. We will only issue the refund once we receive the device and verify that it is in good condition.
• Exchanges will be approved once we exhaust all troubleshooting steps. Changes must be approved by us. If the device is faulty, we will exchange it for a new one. We will ship the new device once the defective unit is returned. We will cover the cost of shipping a new device.
• Returns and refunds will only be accepted as long as it is within the 30 day period of your device was shipped. Devices are subject to rigorous training environments and a potential risk of abuse.
  Returns or refunds will not be accepted for reasons outside of possible manufacturing defects.